Q. I live outside the US, do
you ship to my country?
A. Yes, because we have clients
in over 142 countries worldwide, we ship a lot of packages internationally. If you have questions or
concerns about playing our DVD's internationally, go here.
If you want to know more about our international shipping process, go
here.
Q. Your international
shipping costs are really high, is there a cheaper option?
A. We have had quite a bit of
experience shipping internationally and found that the one cheaper option (U.S.P.S.
Priority Mail) too often took over 6 weeks to arrive, or never arrived at
all, and that the so-called tracking and insurance for these packages was
worthless. We really don't want you to have that kind of experience
with us, so we have eliminated this from our options. The
International Express shipping method that we use has good tracking and has
proven reliable. While it is about $10 more expensive than Priority
Mail, it is worth it to know that the package will get to you. If you
prefer we use Priority Mail to save you money, we will do so, as long as you
accept the possibility that the package could get lost. We do not
re-ship lost items shipped via Priority Mail at the client's request.
We can also ship via UPS Worldwide
Express, however shipping costs start at $100 and go up from there.
Please contact us if you prefer this shipping option.
Q. I had my package shipped International
Express & I haven't received my package yet.
The U.S.P.S. typically transfers the
package to your local post for delivery. If you are unsure of where your
package is, and the tracking number indicates it is in your country, check with
your local post. Once the package arrives in your
country, it may be held in customs awaiting you to pay the import taxes.
Q. I don't have a PayPal account
to check out, do you have other options?
A. Yes, we do. You do not
need a PayPal account to go through the checkout.
Go here to see how or for more help with PayPal. If you still run into
any difficulties, we can process your card over the phone at (914) 470-0552
or you can mail us a check to Vilppu LLC, 115 Upper Forest Rd, Idaho
Springs, CO 80452. We do not accept international checks. All
international orders must be prepaid via credit card or PayPal account.
We accept domestic money orders from the US Postal Service only.
Q. Is PayPal safe to use?
We use Paypal for all of our
transactions online. This means you pay by checking account or credit card
online, and Paypal is the ONLY company to have your financial information!
This is actually SAFER than calling us with your credit card number.
Q. I want to attend one of
Glenn's classes in person, but I don't live anywhere near California, what
can I do?
A. Glenn really loves to travel,
and regularly teaches at Ringling School of A&D as well as Savannah College
of A&D. Check out our Classes page to see if
there is a class scheduled there soon. If you are located elsewhere in
the country or in another country, and if you can gather a group together,
you might be able to get on his schedule. Contact us for more
information.
Q. What is the difference
between a lecture and a demo on your DVD's?
A. Note that there is only a slight
difference between one of Glenn's lectures and his demonstrations. In his
lectures, he thoroughly explains the steps, while he is always drawing, showing
you every one of the steps and concepts. In a demonstration, he takes one
drawing from beginning to completion, while commenting on what he is doing the
entire time. So he is ALWAYS talking and drawing together so you can both
hear and see the process simultaneously. Both lectures and demonstrations
are included on all of his DVD's.
Q. I would like to offer
these products in my store, how can I get set up to do that?
A. We do sell wholesale to
bookstores and art supply stores around the country. Please
email us at support@vilppustore.com
or call us at 914-470-0552 for more information.
Q. I am a teacher/art
director and I would like to use this material as a text in my classroom,
how can I do that?
A. We do have this material in the
classroom at several universities and are very familiar with the process.
Please email us at support@vilppustore.com or call us at 914-470-0552 for more information.
Q. What's up with Chapter 7 & 8
DVD's?
A.
We
have had some technical difficulties, which have delayed the release
of these two chapters. We are getting this resolved
and hope to have these out soon. You will be sent a notification when these have been
released if you are on our mailing list. You can be added to
our mailing list on the homepage.
For those of you who have bought the sets that include the Drawing
Anatomy Lecture Series DVD's from THIS SITE ONLY (www.vilppustore.com), we will send you a special coupon to
get these two chapters at the same discount that the package deals
receive, so there is no penalty for purchasing the set now.
The current set prices do not include these two chapters, and when
available, these set prices will increase accordingly.
Q. I would like to show these DVD's in my
classroom, is this allowed?
A. DVD's do NOT include classroom performance rights.
There is an additional $5.00 per DVD charge for this. Please contact
us if you would like to purchase this right.
