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Frequently Asked Questions

Q. I live outside the US, do you ship to my country?

A. Yes, because we have clients in over 142 countries worldwide, we ship a lot of packages internationally.  If you have questions or concerns about playing our DVD's internationally, go here.  If you want to know more about our international shipping process, go here.

Q.  Your international shipping costs are really high, is there a cheaper option?

A. We have had quite a bit of experience shipping internationally and found that the one cheaper option (U.S.P.S. Priority Mail) too often took over 6 weeks to arrive, or never arrived at all, and that the so-called tracking and insurance for these packages was worthless.  We really don't want you to have that kind of experience with us, so we have eliminated this from our options.  The International Express shipping method that we use has good tracking and has proven reliable.  While it is about $10 more expensive than Priority Mail, it is worth it to know that the package will get to you.  If you prefer we use Priority Mail to save you money, we will do so, as long as you accept the possibility that the package could get lost.  We do not re-ship lost items shipped via Priority Mail at the client's request.

We can also ship via UPS Worldwide Express, however shipping costs start at $100 and go up from there.  Please contact us if you prefer this shipping option.

Q. I had my package shipped International Express & I haven't received my package yet.

The U.S.P.S. typically transfers the package to your local post for delivery.  If you are unsure of where your package is, and the tracking number indicates it is in your country, check with your local post. Once the package arrives in your country, it may be held in customs awaiting you to pay the import taxes. 

Q. I don't have a PayPal account to check out, do you have other options?

A. Yes, we do.  You do not need a PayPal account to go through the checkout.  Go here to see how or for more help with PayPal.  If you still run into any difficulties, we can process your card over the phone at (914) 470-0552 or you can mail us a check to Vilppu LLC, 115 Upper Forest Rd, Idaho Springs, CO 80452.  We do not accept international checks.  All international orders must be prepaid via credit card or PayPal account.  We accept domestic money orders from the US Postal Service only.

Q. Is PayPal safe to use?

We use Paypal for all of our transactions online.  This means you pay by checking account or credit card online, and Paypal is the ONLY company to have your financial information!   This is actually SAFER than calling us with your credit card number.  

Q. I want to attend one of Glenn's classes in person, but I don't live anywhere near California, what can I do?

A. Glenn really loves to travel, and regularly teaches at Ringling School of A&D as well as Savannah College of A&D.  Check out our Classes page to see if there is a class scheduled there soon.  If you are located elsewhere in the country or in another country, and if you can gather a group together, you might be able to get on his schedule.  Contact us for more information.

Q. What is the difference between a lecture and a demo on your DVD's?

A. Note that there is only a slight difference between one of Glenn's lectures and his demonstrations.  In his lectures, he thoroughly explains the steps, while he is always drawing, showing you every one of the steps and concepts.  In a demonstration, he takes one drawing from beginning to completion, while commenting on what he is doing the entire time.  So he is ALWAYS talking and drawing together so you can both hear and see the process simultaneously.  Both lectures and demonstrations are included on all of his DVD's.

Q.  I would like to offer these products in my store, how can I get set up to do that?

A. We do sell wholesale to bookstores and art supply stores around the country.   Please email us at support@vilppustore.com or call us at 914-470-0552 for more information.

Q.  I am a teacher/art director and I would like to use this material as a text in my classroom, how can I do that?

A. We do have this material in the classroom at several universities and are very familiar with the process.  Please email us at support@vilppustore.com or call us at 914-470-0552 for more information.

Q. What's up with Chapter 7 & 8 DVD's?

A. We have had some technical difficulties, which have delayed the release of these two chapters.  We are getting this resolved and hope to have these out soon.  You will be sent a notification when these have been released if you are on our mailing list.  You can be added to our mailing list on the homepage. 

For those of you who have bought the sets that include the Drawing Anatomy Lecture Series DVD's from THIS SITE ONLY (www.vilppustore.com), we will send you a special coupon to get these two chapters at the same discount that the package deals receive, so there is no penalty for purchasing the set now.  The current set prices do not include these two chapters, and when available, these set prices will increase accordingly.

Q. I would like to show these DVD's in my classroom, is this allowed?

A. DVD's do NOT include classroom performance rights.  There is an additional $5.00 per DVD charge for this.  Please contact us if you would like to purchase this right.