No Need For a Paypal Account

Where do I start? • About Glenn • Spain Tour • 2011 Classes • Testimonials • Gallery

Articles
See All Articles

 Manuals See All Manuals
Vilppu Drawing Manual
Location Manual
Vilppu Sketch Book

Instructional DVDs Package Specials
Animal Drawing
Drawing Manual
Drawing Anatomy
Composition
Techniques
QSketch/Drapery
1996 Lectures
Lang. of Drawing
Landscape
Clearance! VHS $5.95

Other Educational Products Vilppu T-Shirts
e-Mentorship
Posing Models
Reference Cards
'08 Sketchbooks
'09 Sketchbooks
'10 Sketchbooks
'11 Sketchbooks
Demonstrations
Demo Back Issues

Art Supplies
Academy Supplies
Tour Pak
Artist Satchel
Sketchbook
Paper Refills
Other Supplies
Materials Guide

Our Guarantee

Our guarantee to you... If, for ANY reason, you are not 100% satisfied with the products you purchased, return them within 90 days for a refund!  It is our way of assuring you that we guarantee you'll benefit from our products. 

When sending us returns, we would appreciate it if you could contact us via email ahead of time to let us know it is coming.  It would also be nice, though not required, if you are willing to give us a short explanation of the reason so we can better understand our clients needs, which assists us in developing better products. 

When returning items, you have these options:

• You may exchange it for something else in this store or

• You may ask for a refund

We'll even refund the shipping amount you paid to us when you bought the item!!

PLEASE NOTE

• All return shipping charges are the sole responsibility of the customer. 

• All returns must be received within 90 days of the purchase date for us to process refunds.

• Returns may be shipped prepaid to us via 2 carriers:  United States Postal Service or UPS.  Alternatively, you may write "return to sender" on the package and it will return to us via the same method it was shipped at no charge. 

• Please use delivery confirmation for returns and insure for your protection.  We are not responsible for loss or damage of items returned.  (Packages can and do get lost, especially internationally.) We do need to receive the items to be able to credit any refunds.

• Items must be in the same new and usable condition as they were sent.  It is very important that you ship your return items well wrapped and in a box to avoid shipping damage.  Books do not travel well in envelopes or bags that allow them to bend & DVD cases need to be bubble wrapped to prevent breakage.  

To contact us concerning returns please write us at support@vilppustore.com or call 914-470-0552

Return to:  
Vilppu LLC
115 Upper Forest Rd
Idaho Springs, CO 80452

Special Note on Defective DVD's

If you should have any difficulty with the DVD's playing, please contact us.  We will verify your purchase of the DVD's in question and promptly send you replacements.  We may require an order number or other proof of purchase if we do not have your purchase record.